FAQ


I would love to send my parcel as a gift, is that possible?

We love to gift wrap! Please let us know the address and the message you would like to include in the note card and we will happily do so :).

 

How much are the customs fees for your items?

There is no customs declaration in/outside EU for packages under 2kg/ 4.4 pounds / 70 oz. That said, if your package is over 2kg/ 4.4 pounds / 70 oz, customs fees vary from country to country. Please make sure to obtain all the informations necessary at your local post office. The Good Machinery can not be held responsible for any customs duties that might occur.

 

Do you wholesale?

Yes! Please send us an email on id@thegoodmachinery.com or contact us through contact page.

 

I would like to exchange the item I bought for something else.

Please contact us within 3 business days and we will happily arrange, once the returned item reaches our studio. Shipping fees are a customers duty.

 

I received faulty item, what can I do?

Please contact us through our contact page or at id@thegoodmachinery.com and we will gladly provide a solution. We will also need a photo evidence of a faulty item, thank you for your understanding.